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VOBA UK Transcription Services FAQ
How does VOBA charge for transcription?
VOBA charges on a per-minute or part thereof basis. Transcription is charged based on the quality of the recording, the clarity and the number of voices.
The effort required to transcribe an interview will typically be 5 times the length of the recording, and 9 times for focus groups.
When does VOBA invoice and what are your payment terms?
VOBA issues invoices at the end of the each month or at the end of each project, depending on the nature of the work being completed and the terms agreed. Payment terms are within 14 days.
Is there a minimum charge?
No. VOBA does not apply a minimum charge.
Where and who will do the typing?
VOBA is based in rural Northumberland where some typists work from our office. We also have a team of native English speaking typists based across the globe; predominately based in England, Europe, North America and Australasia.
VOBA will never outsource typing to any company in the Indian sub-continent. However, being open and honest we must tell you that we often provide document scanning for companies based in the Indian sub-continent that are providing data conversion services to UK based clients.
What does VOBA mean?
We believe that most business administration functions can be performed virtually. Our name says it all! VOBA stands for Virtual Office Business Administration. However, we have dropped this as part of our branding message so please keep it to yourself.
What recording formats can you transcribe?
We can transcribe all formats, digital and analogue.
Do you use voice recognition?
No. Voice recognition only works for those people with the time & patience to train the software program. Programs can also be affected by background noise and any interruptions. Also, speech patterns change frequently. For example the following affects speech: Colds, Alcohol, Location, Audience, etc..
Is VOBA secure? How does VOBA handle confidential work?
All VOBA typists are bound by a confidentiality agreement, and typists based in our Northumbria office are all CRB checked. However, sensitive work can be solely processed in-house at our Northumbria office on our secure network. VOBA can then ensure that data is destroyed after the invoice is settled.